Home / Quality Assurance & Warranty Program – draft
Quality Assurance & Warranty Program – draft
Complete customer satisfaction is our goal.
Classic Homes is committed to customer satisfaction. We go the extra mile for each customer, guaranteeing that your new-home experience meets our standards and your expectations. Every home is covered by our 5-year structural warranty.
After construction, we continue your Classic experience with a structured warranty program. We have a dedicated staff available to assist with questions and to help resolve any issues that arise. During your first year, Classic Homes’ service representatives perform walkthroughs at 90 days and 11 months, ensuring everything in your home functions properly.
We believe that to succeed we must embrace the opportunity to continuously improve our products and services provided to our customers. Recently, we’ve added more rigorous inspection to our walkthrough and quality control process, providing further assurances that our standards are met.
Our Quality Assurance & Warranty Program Includes:
Superintendent conducts quality control inspections at major milestones
Final quality control inspection (Vice President of Production & Warranty Service Manager)
Final Customer walkthrough with your Site Supervisor
90-Day inspection/service appointment
Dedicated email and phone support from our Warranty Team
2-Year systems warranty (electrical, mechanical, plumbing)
5-Year structural warranty
Complete vendor list for direct scheduling
Praise for Our Warranty Team
“Dave came to our house last week and finally it seems the noise is gone when the wind blows. I wanted to praise the great work and exceptional customer service that we have received…it is beyond our expectation.
I always feel so blessed to live in such beautiful house with my family. I felt we are spoiled by Classic Home because of services we received and there is no other builders can match up.” – Vanise
“I just wanted to commend Dave on his support of the basement leaks. He has been patient, thoughtful, and thorough in all of his fixes. He is a great representative of your company. Thanks for his help!” – Enlai
“Dave came for Warranted Walk on time today, he has done a great job to fix what we have marked and beyond. He was thorough and very helpful. There are remaining items need to address, Dave has initiated and arranged appropriate experts to come to finish the remaining issues. We appreciate Dave’s professional expertise and customer services very much, he made Classic Homes looks great and he, definitely has earned his reputation.” – Melody
“I should told you this before. I really appreciated the service I received from Dave. On the one year inspection he was thorough and he ensured that I understood everything that needed to be done. He was just great.” – Desiree
“Dave delivered the [replacement] rails and posts yesterday and we are looking forward to seeing the finished project. The driveway is in and we are turning our attention to the sport court. If you or your team knows of a product suitable for the wall and ceiling please let me know. We are thoroughly enjoying out home, the design fits our family perfectly and they style and quality is unsurpassed.” – MaryLou
Classic Homes, Inc 6116 Executive Blvd, Suite 750, North Bethesda, MD 20852 Tel: 301-256-4110